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Baristas don’t get recognized enough for their hard work. Like anyone who works in the service industry, our coffee-makers are often subject to rude behavior and undeserved criticism from customers. As someone who’s worked at both a Panera Bread and Dunkin’ Donuts, I can be the first one to confirm how utterly nasty some people can be to baristas.
CNNMoney
There’s nothing people love to complain about more than someone messing up their coffee order. If even one sugar or cream is out of place, people will be on you like a hawk in seconds. And if you got the flavoring wrong, oh boy, you better be ready to get a nice talking-to.
1912 Pike
Sometimes it can be nice. You get to meet a huge variety of people and engage in interesting conversation; everyone drinks coffee, so everyone’s going to end up coming through at some point or another. You also usually get as much free coffee as you can drink, which is absolutely necessary when you have to wake up at 6 a.m. for a shift.
The Odyssey Online
At the same time, managers can often be hard to deal with, the work can be taxing and you’re probably going to accidentally spill the sticky caramel juice on your hands at least a couple times. That’s why it can be nice to get a sweet customer or a particularly hefty tip in the old jar.
Business Insider
The term “barista” itself has only recently been applied to coffee-making. As chains like Starbucks and Dunkin’ Donuts have reached extreme levels of success in the past several years, the word barista is now used more and more frequently to describe Starbucks workers. Barista is an Italian word that, until the 1980s, was used to refer to a bartender.
Willamette Creek
